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Privacy Policy

Privacy Policy


Fixfinity takes very seriously the private nature of your personal information. This privacy policy explains how we treat the information we collect when you visit our web Site located at (the "Site"). By using the Site, you consent to the privacy practices described in this Policy, as modified from time to time by us. Please carefully review this policy so you understand our data privacy practices. The update version is the date appended at the end of this document.

Personal Information


In order to supply you with your Fixfinity member account, we need your email address, a user name, and zip/postal code. So that we may provide you with additional services, we may also request your real name and VIN. Fixfinity does not collect any other personal information that you do not expressly provide. Fixfinity will never sell, rent or share your personal information, including your email address, with any third parties for marketing purposes without your express permission except in the limited circumstances described in this policy. Fixfinity may share your personal information for the purpose of delivering email to you and may also share personal information with third-party vendors who assist us in performing functions necessary to operate our business. These functions may include, without limitation, website hosting, (for body shops:) credit card transaction processing and data entry. We limit the information shared with our third-party vendors to that which we believe is necessary to carry out those functions. Moreover, we require them to comply with our privacy practices, and not to use the information for other purposes except as required by law. We are not responsible for any failure on their part to comply with our privacy practices, nor are we responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.

Since your car VIN and license plate number (if in a photo you upload) are transferred only to the body shop and not displayed publicly, your privacy is maintained without license plate blurring. If we choose to display your before & after damage and repaired photos publicly, we will do that with your permission and without license plate and VIN information.

In addition, we may disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of Fixfinity, our users, our employees or the public. Information about our users, including personal information, may be disclosed or transferred (but not made public) as part of, or during negotiations of, any merger, sale of company assets or acquisition. Please keep in mind that if you directly disclose personal information when posting reviews or other content to the Site, this information may be collected and used by others. You agree that we shall bear no responsibility for any such disclosures. We recommend you be cautious in giving out personal information to others in public online forums, blog entries, photos and other submissions.


Personal Information We Collect

We collect personal information in a number of ways when you visit our Site. For example, we collect personal information when you: (1) register and set up an account; (2) sign up for any of our email newsletters; (3) post any content; (4) contact us by email for any reason or (5) make a transaction through our Site. When you visit our Site, some information may be also automatically collected, such as your computer's Internet Protocol (IP) address, your computer's operating system, the browser type, the address of a referring Site, and the time and date of your visit and purchases (body shops only). We treat this information as private and personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.


Non-Personal Information

We may also request non-personally identifiable information, such as annual income, buying preferences, or age, also known as demographic and profile data, though this information is optional. We may use this data to improve our Site and/or tailor your experience at our Site, showing you content that we think you might be interested in, and displaying content according to your preferences. We may also share this information with others, such as advertisers interested in advertising on our Site, in aggregate, anonymous form only, which means that the information will not contain any personally identifiable information about you or any other person.

Usage Information/Aggregated Information

In addition to collecting personal and non-personal information, Fixfinity may also collect non-personal, aggregated information about users' use of our Site. This information is not personally identifiable and will only be used to find out how users use our service and Site. For example, this information will tell us how much time users spend on our Site, from which other sites users came, and to what other sites users go. The collection of this information allows us to, among other things, prepare for traffic load demands and to efficiently provide our service and operate our Site.

Control of Personal Information

We give you the opportunity to opt-out of receiving communications from us and to view, correct or delete your personal information.

If you do not want to receive email from us, you can follow the opt-out instructions at the bottom of any email you receive from us.If you want to view, correct or delete your personal information, you can access your information online by clicking the "Update My Profile".For other requests or to contact us directly, see the Contact Us paragraph below.
Invite-A-Friend/Forward This PageWhen you elect to use our referral service for inviting a friend or emailing content on our Site to a friend, we ask you for your friend's name and email address. Fixfinity will automatically send your friend a one-time email on your behalf which contains the content on our Site, and which invites your friend to visit the Site. Fixfinity uses your friend's name and email address only to send this one-time email. If your friend does not wish to receive "invite-a-friend" messages to be sent on your behalf, he or she must contact you directly. Fixfinity users may not use our referral service to send unwanted spam to others.

Contests, Promotions, Offers and Surveys

From time to time, our Site may request personal information from users via contests, promotions, offers or surveys. Participation in these contests, promotions, offers and surveys is completely voluntary and you therefore may choose whether or not to disclose this information. Personal information requested in these activities may include contact information (e.g., your name and shipping address) and demographic information (e.g., your household income or age level). Contact information will be shared with the contest, promotion, offer or survey sponsors (if we elect to utilize an outside promotions or survey company) to notify you if you've won and to award prizes. We use information we collect in surveys for internal purposes, such as to ascertain the use of this Site and improve its usefulness to you. We may also provide information collected from a contest, promotion, offer or survey to third parties, and may combine it with some or all of your registration information. Third parties may use the information we provide them to contact you regarding products or services that may be of interest to you. When we provide information collected during a contest, promotion, offer or survey on the Site to third parties, we always disclose this to you at the time of collection.


Like most sites, Fixfinity may use browser "cookies." Cookies are small text files placed on your computer's hard disk by our server. They allow us to quickly check your status as an Fixfinity member and facilitate access to your preferences. Fixfinity will never use cookies to retrieve information from a computer that is unrelated to our Site or services.
Fixfinity may also use transparent GIF images. We may use these images to track the emails that we send out.
Third Party AdvertisingSome of the ads appearing on this Site are delivered to you by our Web advertising partner. Information about your visit to their Site, such as number of times you have viewed an ad (but not your name, address or other personal information), is used to serve ads to you.
Third Party CookiesIn the course of serving advertisements to this Site, our third-party advertisers may place or recognize a unique cookie on your browser.

Use of Our Site by Children

We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18 you should not provide information on our Site.
Links to Other SitesAs part of the service, Fixfinity may create links allowing you to access third-party sites. Fixfinity is not responsible for the content that appears on those sites and does not endorse these sites. Please consult those sites' individual privacy policies in order to determine how they treat user information.

Email Tools

If you send emails through our site, your email will include your email address and any personal message you include. However, these emails aren't private communications. We do not necessarily retain, in any easily-retrievable way, the addresses you are emailing. You may not use these tools to send spam or content that violates the Fixfinity Terms of Use.
Communicating with Other UsersYou may not harvest personal data (including email addresses) obtained from the site, and specifically you may not use email addresses displayed on the site to ask users to join or contribute to your services.


We have put into place reasonable security measures in an effort to protect personal information while it is under our control. All personal information relating to our users is stored in a secure environment. Your account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Site by any person using your password. Please advise us immediately if you believe your password has been misused.

Modification to This Policy

Fixfinity may change this policy, but we'll post any changes here, so be sure to check in.The revision is the date at the end of this document.

Contact Us

If you have any questions about this policy or our Site in general, please contact us.

Last Updated: May 24, 2012